Terms of Service
Last updated: 24 December 2025
IMPORTANT NOTICE ABOUT AI & AUTOPILOT
Dwelon AI provides tools that may use autonomous or semi-autonomous AI agents. AI can make mistakes and may generate incorrect, incomplete, misleading, or non-compliant outputs. You are responsible for configuring, supervising, and approving outputs, especially for High-Impact Actions.
0. Contract Structure; Incorporated Documents; Order of Precedence
0.1 Incorporated Documents
These Terms incorporate by reference: any Order Form / Subscription Plan you accept ("Order Form"), the Data Processing Addendum ("DPA") if applicable, the Acceptable Use Policy ("AUP"), any product addenda you accept (e.g., SMS/Voice Addendum, Payments Addendum, Beta Addendum), and the Privacy Policy.
0.2 Order of Precedence
If there is a conflict, the following order controls: (1) Order Form, (2) DPA (if applicable), (3) Product Addenda / Feature Annexes (if applicable), (4) AUP, (5) These Terms.
0.3 Electronic Acceptance
By clicking "I Agree," creating an account, or using the Services, you agree to these Terms electronically.
1. Parties; Acceptance; Eligibility; Scope
1.1 Agreement
These Terms are a binding agreement between Dwelon AI, Inc. ("Dwelon," "Company," "we," "us") and the entity or person using the Services ("you," "User," "Customer," "Landlord," "Property Manager").
1.2 Business Use; Consumer Notice
The Services are intended primarily for business/commercial property management. If you use the Services as a consumer, some provisions (including arbitration/class waiver and liability limitations) may not apply where prohibited, and your mandatory consumer rights remain unaffected.
1.3 Authority
If you accept on behalf of an entity, you represent you have authority to bind that entity.
1.4 Age and Capacity
You must be at least 18 and able to form a binding contract.
1.5 No Professional Services Relationship
Dwelon is not a law firm, real estate broker, debt collector, credit repair organization, or consumer reporting agency. We do not provide legal advice or professional compliance services.
2. Definitions
| "Services" | means the Dwelon platform, applications, APIs, AI tools, templates, integrations, and support. |
| "AI Agents" | means software components that can generate content, analyze documents, propose actions, and execute workflows. |
| "Autopilot" | means any feature that can execute steps automatically (including sending communications or triggering integrated actions). |
| "High-Impact Actions" | means actions that can reasonably create legal/financial exposure, including (without limitation): applicant approval/denial, adverse action notices, lease offers/execution/amendments, rent increases, late-fee/charge decisions, collections actions, notices to cure/quit/vacate, eviction filings/notices, credit reporting, lockout/utility actions, security deposit deductions/withholding, refunds/chargebacks, and payment authorization, plus any action requiring statutory notice language, timing, or service methods. |
| "User Data" | means all data you (or Authorized Users) submit to or generate through the Services. |
| "Tenant Data" | means personal data about applicants/tenants/occupants/guarantors and related household members. |
| "Output" | means content produced by the Services (drafts, summaries, templates, recommendations, suggested actions, messages, notices). |
| "Authorized Users" | means individuals you permit to access the Services under your account. |
| "Third-Party Services" | means external services/integrations (payments processors, SMS/email providers, screening providers, e-signature, storage, analytics, etc.). |
3. Accounts; Authorized Users; Security; Audit Logs
3.1 Account Responsibility
You are responsible for all activity under your account, including by Authorized Users.
3.2 Credentials; MFA
You must safeguard credentials and enable multi-factor authentication where offered. Notify us promptly of suspected unauthorized access.
3.3 Role-Based Access Controls
You are responsible for configuring roles/permissions appropriately.
3.4 Audit Logs
We may maintain logs of prompts, outputs, approvals, messages, and actions for security, integrity, support, compliance, and billing purposes, subject to the Privacy Policy/DPA.
3.5 No Reliance on Logs as Legal Proof
Logs are informational; they may not capture every event. You remain responsible for legal recordkeeping and proof-of-service requirements.
4. License; Access; Restrictions
4.1 License
Subject to compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the subscription term.
4.2 Restrictions
You will not: reverse engineer, decompile, or attempt to discover underlying algorithms/models; scrape or extract data at scale (including for model training) except as expressly permitted; circumvent security/safety features or attempt "jailbreaks"; probe vulnerabilities or misuse the Services to harm others; use the Services to build or aid a competing product; violate law or the AUP.
4.3 Suspension
We may suspend/limit access to protect the Services, investigate abuse, comply with law, address security risks, or mitigate harm.
5. AI; Autopilot; Mandatory Human Oversight
5.1 Probabilistic Output; Hallucinations
You understand Output may be inaccurate, incomplete, or non-compliant.
5.2 Human-in-the-Loop is Mandatory for High-Impact Actions
You must ensure a qualified human reviews, verifies, and explicitly approves all High-Impact Actions before they are sent, filed, delivered, executed, or triggered via integrations.
5.3 No "Set and Forget"
You must monitor workflows, templates, screening criteria, and Autopilot rules, and periodically test outputs.
5.4 Approval Gating; No Bypass
If we provide approval gates, you agree not to disable or bypass them for High-Impact Actions (including via API, integrations, automation rules, bulk actions, or other means). Bypass is a material breach.
5.5 You Control Inputs
You are responsible for the accuracy, completeness, and legality of all inputs (lease data, notice requirements, addresses, timing, and delivery methods).
5.6 No Emergency Use
Not designed for emergencies or safety-critical situations requiring guaranteed correctness.
5.7 User is the Decision-Maker (Core Rule)
You acknowledge and agree that you (not Dwelon) are the decision-maker for all tenant-facing decisions and actions.
6. Communications; Templates; Delivery Compliance
6.1 You Are the Sender
You are solely responsible for all messages and notices sent through the Services (email/SMS/chat/letters/portals).
6.2 No Deceptive or Harassing Messages
You will not send unlawful, misleading, harassing, retaliatory, discriminatory, or deceptive communications, or impersonate courts/government/attorneys.
6.3 Service/Delivery Responsibility
You are solely responsible for ensuring notices are delivered in legally required manners (service, posting, mailing), with proper timing and content. Platform logs do not guarantee legal service.
6.4 Consent and Opt-Outs
You are responsible for obtaining lawful consent where required and honoring opt-outs.
6.5 "AI-Assisted" Disclosure
Where legally required (or prudent to avoid deception), you are responsible for disclosing automated/AI assistance.
7. Fair Housing; Screening; FCRA; Decisioning
7.1 Fair Housing & Local Laws
You must comply with the Fair Housing Act and all state/local anti-discrimination laws.
7.2 Prohibited Use
You will not use the Services to discriminate or to apply protected-class data or proxies to influence outcomes.
7.3 Screening Criteria Ownership
You are responsible for selecting, validating, documenting, updating, and consistently applying lawful screening criteria.
7.4 FCRA Responsibilities (If Applicable)
If you use consumer reports/screening reports, you are solely responsible for permissible purpose, certifications, disclosures, adverse action notices, and recordkeeping.
7.5 No Fully Automated Final Decisions
You agree you will not use the Services to make fully automated final eligibility decisions without meaningful human review.
7.6 User is the Decision-Maker (Reaffirmed)
Screening outcomes and related communications are your decisions and responsibility.
8. Payments; Funds Movement; Financial Controls
8.1 Payments Addendum / Annex P
If you enable payments, Annex P (Payments Product-Specific Terms) applies, along with any third-party processor terms.
8.2 Authorization
You authorize and are responsible for charges/transfers you initiate, including amounts, recipients, and timing.
8.3 No Bank / No Fiduciary Duty
Dwelon is not a bank, escrow agent, fiduciary, or money transmitter unless explicitly stated in an Order Form.
8.4 User is the Decision-Maker (Reaffirmed)
Payment actions, refunds, fee assessments, and collections steps are your decisions and responsibility.
9. Third-Party Services and Integrations
9.1 Third-Party Terms
Third-Party Services are governed by their own terms. You are responsible for compliance with those terms.
9.2 No Liability for Third Parties
We are not responsible for Third-Party Services outages, delivery failures, filtering, or their legal compliance.
9.3 Integration Actions Are Your Actions
If an integration triggers an action (send, file, pay, report), you are responsible for that action.
10. Fees; Renewals; Taxes
10.1 Fees
Fees are stated in your Order Form/plan. Except as required by law, fees are non-refundable.
10.2 Auto-Renewal
Subscriptions renew unless canceled per your plan.
10.3 Taxes
You are responsible for applicable taxes.
10.4 Nonpayment
We may suspend/terminate for nonpayment.
11. Data; Privacy; Security; Retention
11.1 Data Rights
You represent you have lawful rights/permissions to upload and process User Data/Tenant Data, including required notices/consents.
11.2 Controller/Processor
Where GDPR/UK GDPR applies, you are the controller and Dwelon is the processor under the DPA.
11.3 Security Measures
We implement reasonable safeguards. No system is perfectly secure; you accept residual risk.
11.4 Retention
We may retain data and logs as needed to provide the Services, comply with law, secure the platform, resolve disputes, and enforce these Terms, subject to the DPA/Privacy Policy.
11.5 Subprocessors
We may use subprocessors; details are provided in the DPA or upon request.
11.6 Sensitive Data Restrictions
Unless expressly agreed in writing, you will not upload: biometric identifiers, precise geolocation, medical records, or payment card data except via approved processors.
11.7 Data Export
You are responsible for exporting any data you need prior to termination.
12. Confidentiality
12.1 Confidential Information
Each party will protect the other party's confidential information using reasonable care and use it only to perform under these Terms.
12.2 Exclusions
Confidential info excludes information that is public, independently developed, or lawfully obtained.
12.3 Compelled Disclosure
If legally required, the receiving party will notify the disclosing party where permitted.
13. Intellectual Property; Output; Feedback
13.1 Our IP
We retain all rights in the Services, software, models, prompts, templates, and documentation.
13.2 Your Data
You retain ownership of User Data.
13.3 Output License
Subject to compliance, you may use Output for your internal business purposes. Output may be non-unique and may resemble content generated for others.
13.4 Feedback
You grant us a perpetual, worldwide right to use feedback without restriction or compensation.
14. Beta Features
14.1 Betas "As Is"
Beta/preview features are "AS IS," may change/discontinue, and may have higher error rates.
14.2 No Reliance
Do not rely on betas for compliance-critical workflows.
15. Disclaimers (Conspicuous)
15.1 AS IS / AS AVAILABLE
Services are provided "AS IS" and "AS AVAILABLE."
15.2 NO WARRANTY OF ACCURACY/COMPLIANCE
We do not warrant Output is accurate, complete, current, non-infringing, or legally compliant in your jurisdiction.
15.3 NO LEGAL ADVICE
Dwelon is not a law firm; nothing is legal advice. Consult qualified counsel for notices, leases, evictions, screening, and compliance.
15.4 NO GUARANTEE OF DELIVERY OR ENFORCEABILITY
We do not guarantee communications will be delivered, accepted, or legally effective.
15.5 SECURITY DISCLAIMER
We do not warrant uninterrupted or error-free operation.
16. Acceptable Use Policy (AUP)
You will not use the Services to: violate housing, privacy, consumer protection, debt collection, anti-discrimination, or telecom laws; send unlawful threats, harassment, retaliation, deceptive messages, or false legal claims; impersonate courts/government/attorneys; run fully automated final screening decisions without human review; use protected-class data or proxies to influence eligibility; upload malware, exploit vulnerabilities, or attempt circumvention/jailbreak; send spam or bypass carrier policies; create or distribute unlawful, hateful, or violent content. Violation may result in suspension/termination.
17. Customer Compliance Attestations (Onboarding & Ongoing)
17.1 Required Attestations
As a condition of using the Services (including enabling Autopilot or any High-Impact Action), you must complete Annex S (Compliance Attestations) and keep them accurate.
17.2 Updates
You will promptly update attestations if your jurisdictions, policies, or workflows change.
17.3 Suspension for Non-Completion/Inaccuracy
We may suspend features or your account if attestations are incomplete, false, or reasonably suspected to be false.
17.4 Decision-Maker Confirmation
You reaffirm that you (not Dwelon) are the decision-maker for screening outcomes, notices/evictions, and payment actions.
18. Insurance; No Insurance Provided by Dwelon
18.1 Customer Insurance Requirement
Throughout the Term and for at least twelve (12) months thereafter, you will maintain: Commercial General Liability (CGL): minimum $1,000,000 per occurrence / $2,000,000 aggregate, and Professional Liability / Errors & Omissions (E&O): minimum $1,000,000, covering technology/professional services and wrongful acts relating to tenant communications, screening, compliance, and property management.
18.2 Proof of Coverage
Upon request, you will provide a certificate of insurance.
18.3 Additional Insured (Optional)
If requested by Dwelon, you will name Dwelon and its affiliates as an additional insured on your CGL policy.
18.4 No Insurance / Not a Fiduciary
Dwelon does not provide insurance and is not an insurer, broker, fiduciary, or guarantor.
18.5 Material Breach
Failure to maintain coverage is a material breach and may result in suspension/termination.
19. Indemnification
You agree to indemnify, defend, and hold harmless Dwelon and its affiliates/officers/directors/employees from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to: your use of the Services, Output, or integrations; your User Data and tenant/applicant communications; your High-Impact Actions (including failure to review/approve); your screening criteria/decisions and adverse action handling; your notices/evictions and service/delivery defects; your payment actions, fees, refunds, disputes, and chargebacks; your violation of law or third-party terms; disputes between you and applicants/tenants/third parties; your negligence, fraud, or misconduct. We may assume control of the defense, and you will cooperate.
20. Limitation of Liability
20.1 Excluded Damages
Dwelon will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits/rent; vacancy; reputational harm; data loss; or legal fees arising from tenant disputes.
20.2 Aggregate Cap
Our total liability for all claims in any 12-month period will not exceed the fees you paid to Dwelon in that period.
20.3 AI/Autopilot Reliance
We are not liable for actions you take (or fail to take) based on Output or Autopilot.
20.4 Free/Beta Services
For free/beta features, liability is limited to the maximum extent permitted and may be zero where allowed.
20.5 Essential Basis
You agree these limitations are an essential basis of the bargain.
21. Time Limit to Bring Claims
To the maximum extent permitted by law, any claim must be brought within one (1) year after the event giving rise to the claim, or it is permanently barred.
22. Service Credits; Exclusive Remedy for Availability Issues (Optional)
22.1 Exclusive Remedy
If an Order Form includes uptime/service availability commitments, your sole and exclusive remedy for failure is a service credit, subject to this Section and any Service Credits Policy.
22.2 Schedule
Service credits (if offered) will be as stated in the Order Form or Service Credits Policy.
22.3 Claim Window
Requests must be submitted within 30 days of the affected period with reasonable evidence.
22.4 Exclusions
No credits for scheduled maintenance, betas, Third-Party outages, force majeure, or suspensions due to your breach/misuse.
22.5 No Cash
Credits are not refunds, not transferable, and apply only to future fees.
23. Suspension; Termination; Effects
23.1 Suspension/Termination by Us
We may suspend/terminate for breach, security risk, legal compliance, nonpayment, or suspected abuse.
23.2 Termination by You
You may terminate per your plan/Order Form.
23.3 Effect
Upon termination, your license ends. Data handling follows the DPA/Privacy Policy and legal retention obligations.
23.4 Survival
Sections on fees owed, IP, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and accrued obligations survive.
24. Dispute Resolution; Arbitration; Class Action Waiver; Jury Trial Waiver
24.1 Informal Resolution First
Before filing, the parties will attempt good-faith resolution for 30 days after written notice.
24.2 Binding Arbitration (Eligible Users)
Except for small claims and injunctive relief for IP/security misuse, disputes will be resolved by binding arbitration in Delaware under the rules of a recognized provider selected by Dwelon unless specified in an Order Form.
24.3 Class Action Waiver
Disputes must be brought on an individual basis; no class, collective, or representative actions.
24.4 Batch Arbitration (Mass Filings)
If 25+ similar demands are filed, the parties agree to batch administration procedures to reduce costs and promote efficiency.
24.5 Opt-Out
You may opt out within 30 days of first acceptance by emailing leo@dwelon.com with: (a) account email, (b) company name, (c) statement of opt-out.
24.6 JURY TRIAL WAIVER
To the maximum extent permitted, you waive any right to a jury trial.
24.7 EU/Consumer Rights
EU consumers may have mandatory local rights that override this section where prohibited.
25. Governing Law; Venue
25.1 Governing Law
Delaware law, excluding conflict of laws, subject to mandatory consumer protections.
25.2 Venue
Where arbitration does not apply, exclusive venue is state/federal courts in Delaware, unless prohibited.
26. Changes to the Services and Terms
26.1 Service Changes
We may modify or discontinue features.
26.2 Terms Updates
We may update Terms with notice (posting, in-app, or email). Continued use after the effective date constitutes acceptance.
27. Miscellaneous
27.1 Severability
Unenforceable provisions will be modified to the minimum necessary; the remainder stays in effect.
27.2 Assignment
You may not assign without our consent. We may assign in a merger/acquisition/sale.
27.3 Force Majeure
No liability for events beyond reasonable control.
27.4 No Waiver
Failure to enforce is not a waiver.
27.5 Entire Agreement
These Terms and incorporated documents are the entire agreement.
27.6 Notices
Legal notices to Dwelon: leo@dwelon.com. Notices to you will be sent to your account email unless updated.
28. Product-Specific Terms (Screening, Notices/Evictions, Payments)
28.1 Incorporation
The product-specific terms in Annex E (Screening), Annex N (Notices & Evictions), and Annex P (Payments) apply if you use those features. If a conflict exists, the applicable Annex controls for that feature.
28.2 Mandatory Approval Gates
You agree that human approval is mandatory for High-Impact Actions and you will not bypass gating.
28.3 User is the Decision-Maker (Feature-Specific)
You acknowledge and agree that you (not Dwelon) are the decision-maker for screening outcomes, notices/evictions, and payment actions.
Annexes
ANNEX A - HIGH-IMPACT ACTIONS (MASTER LIST)
Autopilot cannot finalize these without explicit human approval:
- Applicant approval/denial/conditional approval
- Adverse action notices and related disclosures
- Lease offers/execution/amendments/renewals
- Rent increases, late fees, deposit deductions/withholding
- Notices to cure/quit/vacate; eviction-related notices/filings
- Collections actions; payment authorizations/refunds/chargebacks
- Credit reporting/furnishing information
- Any statutory notice requiring timing/service rules
ANNEX B - AI SAFETY & OVERSIGHT REQUIREMENTS
- Mandatory review before High-Impact Actions
- Approval logs retained
- Optional two-person approval for evictions/funds transfer
- Draft watermark until approved
- Tenant-facing templates avoid legal conclusions
- Periodic workflow testing by User
- "Kill switch" to disable Autopilot promptly
ANNEX C - DATA PROCESSING ADDENDUM (REFERENCE)
If the DPA applies, it governs controller/processor roles, subprocessors, security measures, international transfers, breach notification, assistance with rights requests, deletion/return, and audits.
View Data Processing AgreementANNEX D - SMS/VOICE ADDENDUM (IF APPLICABLE)
If you use SMS/voice features:
- You represent you have lawful consent where required.
- You will include opt-out language where required and honor opt-outs.
- You will comply with applicable quiet hours and content restrictions.
- Delivery is not guaranteed; carriers may filter messages.
- You are the sender and responsible for compliance and content.
ANNEX E - SCREENING PRODUCT-SPECIFIC TERMS
1. Scope
Applies to applicant evaluation, scoring, ranking, recommendations, adverse action drafting, or screening integrations.
2. Not a Consumer Reporting Agency
Dwelon does not issue consumer reports and is not a consumer reporting agency.
3. User is the Decision-Maker
You (not Dwelon) make all screening decisions (approval/denial/conditional approval, deposits, and communications).
4. Mandatory Human Review & Approval Gate
No Autopilot final decisions. Autopilot may draft/recommend, but you must explicitly approve before any decision is communicated or executed. No bypass via API/integrations/automation.
5. Fair Housing / Anti-Discrimination
You are responsible for lawful criteria, avoiding protected-class data/proxies, and monitoring for discriminatory outcomes.
6. FCRA Compliance (If Applicable)
You are responsible for permissible purpose, disclosures, certifications, adverse action notices, and recordkeeping.
7. No Guarantee
Dwelon does not warrant screening outputs/templates are lawful, accurate, or appropriate.
8. Indemnity
Claims arising from screening criteria/decisions, disparate impact allegations, adverse action handling, and related communications are included in your indemnity obligations.
ANNEX N - NOTICES & EVICTION PRODUCT-SPECIFIC TERMS
1. Scope
Applies to notices workflows, cure/quit/vacate notices, default notices, eviction drafts, and any tenant communications that could be construed as legal notice.
2. Not a Law Firm; No Legal Advice
Notice/eviction rules vary by jurisdiction and fact pattern.
3. User is the Decision-Maker
You decide whether to issue notices, what they say, when they are sent, and how they are served.
4. Mandatory Human Review & Approval Gate
No Autopilot legal service. You must approve content and independently ensure legally compliant service/delivery method, timing, and proof. No bypass via API/integrations/bulk sends/automation.
5. Service/Delivery Disclaimer
Platform logs do not constitute proof of legal service.
6. No Threats / No Court Impersonation
You will not impersonate courts/government or send unlawful threats/harassment/retaliation.
7. Attorney Review Recommended
You agree to consult counsel for eviction-related notices/filings when appropriate.
8. Indemnity
Includes claims for wrongful eviction, service defects, retaliation, consumer protection issues tied to notices, and related disputes.
ANNEX P - PAYMENTS PRODUCT-SPECIFIC TERMS
1. Scope
Applies to rent collection, payment processing, payouts, refunds, chargebacks, late fees, deposit deductions, and any funds movement.
2. Third-Party Processors
Payments may be processed by Third-Party Services; their terms apply.
3. Not a Bank; No Fiduciary Duty
Dwelon is not a bank or fiduciary unless explicitly stated in an Order Form.
4. User is the Decision-Maker
You authorize charges/refunds/fees/payouts and are responsible for legality and accuracy.
5. Mandatory Human Review & Approval Gate
Approval required for payment authorization, refunds, chargeback responses, deposit deductions, late fees (where regulated), and collections steps. No bypass via API/integrations/automation.
6. Chargebacks/Disputes
You are responsible for disputes and documentation; outcomes are not guaranteed.
7. Compliance
You are responsible for compliance with applicable financial, consumer protection, and network rules.
8. Indemnity
Includes claims arising from unauthorized charges, fee disputes, refunds, chargebacks, and consumer protection claims.
ANNEX S - COMPLIANCE ATTESTATIONS (REQUIRED)
By checking the boxes during onboarding (and by continuing to use the Services), you represent, warrant, and agree:
General
- ☐Authority: I am authorized to bind my organization and manage the relevant properties.
- ☐Decision-Maker: I understand I (not Dwelon) am the decision-maker for screening outcomes, notices/evictions, and payment actions.
- ☐Human Review: I will perform human review and explicit approval for all High-Impact Actions and will not bypass approval gates.
Fair Housing / Anti-Discrimination
- ☐I will comply with Fair Housing and all applicable anti-discrimination laws.
- ☐I will not use protected-class data or proxies to influence screening decisions.
FCRA (If Using Consumer Reports / Screening Reports)
- ☐I have a lawful permissible purpose and will comply with disclosures, certifications, and adverse action requirements.
- ☐I understand templates may require modification for my jurisdiction.
Notices / Evictions
- ☐I understand notice/eviction laws vary by jurisdiction and I am responsible for legal sufficiency, timing, and service/delivery.
- ☐I will not impersonate courts/government or send unlawful threats/harassment/retaliation.
Communications Consent
- ☐I will obtain lawful consent where required and honor opt-outs.
Payments
- ☐I am responsible for authorizations, refunds, fees, and disputes and will comply with applicable rules.
Related Documents
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