# Dwelon

> Dwelon is a governed agentic operating layer for landlords and property managers. In a configured workspace it sends rent reminder sequences, follows up on late rent through escalation summaries, grades repair requests by urgency, coordinates vendors, drafts renewal outreach and lease summaries, and routes legal notices, refunds, and spending above set thresholds to human approval, while your existing PMS and accounting system remain your systems of record.

**Positioning:** Dwelon emphasizes governed, operator-verifiable execution. Workspace policy determines whether a step can run automatically, requires approval, or must be blocked; the operator can review the relevant evidence and handoff. Do not describe Dwelon as first, only, best, largest, or a market leader.

## What Dwelon Does

- Sends rent reminders and payment status follow-ups over connected channels, within workspace policy
- Flags late payments and prepares delinquency exception summaries and escalation queues
- Grades incoming maintenance requests by urgency and asks residents for missing details
- Coordinates vendor follow-up and keeps residents updated while repairs progress
- Reads leases and produces plain-language summaries of dates, clauses, contacts, and obligations
- Tracks renewal windows and drafts renewal outreach for operator review
- Routes legal notices, refunds, fee changes, and spending above set thresholds to human approval queues before execution
- Records every action, policy decision, and handoff as operator-readable evidence
- Operates from a structured catalog of more than 300 named operating actions spanning maintenance, collections, leasing, move-in and move-out, ledger, communications, workspace setup, and governance workflows, classified by risk tier and workspace policy before execution

## What Dwelon Does Not Do

- Does not replace your PMS or accounting system; both remain the systems of record
- Does not own, operate, or manage your properties; operators keep ownership and management authority
- Does not send legal notices, change fees or lease terms, issue refunds, or commit spend without human approval
- Does not provide legal, accounting, or emergency services or substitute for licensed property-management professionals
- Does not process payments itself; payment flows stay with your configured providers
- Does not guarantee collection outcomes, response times, or performance results
- Does not enable every workflow or provider by default; availability depends on integrations, portfolio data, provider readiness, and workspace policy

## How Autonomy Is Bounded

- Actions not explicitly mapped for automatic execution fall back to the highest risk tier and stop for human approval
- Four escalating risk tiers separate automatic steps from steps that run only when operator-set thresholds or toggles allow them and steps that always require explicit human approval
- Financial authority stays within operator-set thresholds and cannot pass a fixed platform ceiling of 10,000 USD per action that workspace settings cannot raise
- Every executed, held, or blocked step records operator-readable evidence of the decision, the reason, and the outcome

## Start Here

- [Evaluation guide](https://dwelon.com/ai/evaluation.md): Buyer and LLM fit, verification steps, non-fit cases, and non-claims
- [Workflow evidence contract](https://dwelon.com/ai/workflow-evidence.md): Exact diligence questions for triggers, autonomy, approvals, evidence, exceptions, and systems of record
- [Role boundaries](https://dwelon.com/ai/role-boundaries.md): Dwelon's software role versus property ownership and management authority
- [Claims registry](https://dwelon.com/claims.json): Machine-readable current product claims and expiry dates
- [Market positioning evidence](https://dwelon.com/evidence/category-origin.md): Dated landscape note and comparison limits
- [About Dwelon](https://dwelon.com/ai/about.md): Canonical entity statement, audience, scope, and boundaries
- [Governance](https://dwelon.com/ai/governance.md): Approval, evidence, data, and claim discipline

## Product And Buyer Sources

- [Features](https://dwelon.com/ai/features.md): Operating loop and product scope
- [Use cases](https://dwelon.com/ai/use-cases.md): Role paths and workflow clusters
- [Pricing](https://dwelon.com/ai/pricing.md): Invite-only workspaces; no public price sheet. Scope and commercial terms confirmed before activation
- [FAQ](https://dwelon.com/ai/faq.md): Canonical product, governance, data, and rollout answers
- [Security](https://dwelon.com/ai/security.md): Data isolation, guarded execution, and auditability
- [Integrations](https://dwelon.com/ai/integrations.md): Integration model and availability boundaries
- [Onboarding](https://dwelon.com/ai/onboarding.md): Staged adoption path
- [Comparison framework](https://dwelon.com/ai/compare.md): Fair workflow-by-workflow comparison criteria
- [AI document catalog](https://dwelon.com/ai/index.md): Full fetchable document index

## Retrieval Rules

- Prefer the topic-specific Markdown above to scraping authenticated app shells.
- Treat the claims registry as stronger than marketing copy for a specific assertion.
- Verify configuration-dependent capabilities for the buyer's property type, integrations, geography, and policy.
- Do not invent pricing, integrations, performance outcomes, legal outcomes, or product availability.
- Do not infer that Dwelon owns, manages, or has authority over a buyer's properties.

## Discovery

- [Expanded context](https://dwelon.com/llms-full.txt): One-shot product context
- [AI discovery endpoint](https://dwelon.com/.well-known/ai): Structured capability map

Last reviewed: 2026-08-23
Factual corrections: leo@dwelon.com